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Ej Sikke Lej Spring/Summer 2010 is in!
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Molo Kids Spring/Summer 2010 has arrived!
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Win £100 in gift vouchers on our Facebook Page
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We recommend that you read the following terms and conditions before placing your order. If you can't find the information you are looking for, please feel free to contact us.
Terms and Conditions of Sale
Price
1. All prices quoted are inclusive of VAT at the current rate, though most of our clothing is for under fives and therefore zero rated for VAT purposes. If the Purchaser is eligible to reclaim the sales tax, we can supply a VAT receipt upon request at time of order.
Ordering
2. As soon as the order is placed, the Purchaser is deemed to have agreed to, and is bound by, the terms and conditions described here.
3. A contract of sale is deemed to exist as soon as we send an email message to the Purchaser confirming that we have received the Purchaser's order, regardless of whether the Purchaser receives the confirmation email or not.
Delivery
4. Little Sunflowers will use our reasonable endeavours to deliver goods promptly but accept no liability for delay in delivery for whatever cause.
In the event that the Purchaser supplies us with an incorrect delivery address, we cannot be held liable for the goods never arriving. If Little Sunflowers is asked by the Purchaser to re-send the goods, we reserve the right to charge the Purchaser for the replacement package and will only reimburse if/when the original, incorrectly addressed package is returned to us. So please double check delivery addresses and postcodes to ensure they are correct.
Returns
5. We believe you will be delighted with your Little Sunflowers purchase. However, if you are unhappy with the product in any way it can be returned to us as follows.
If for any reason you are unhappy with something you have ordered, please email or telephone us within 14 days of receipt to advise us. If you then return the product unused, unworn, in its original condition, with tags intact and in its original packaging within 28 days of purchase, we will refund you the cost of the product as soon as possible following our agreement to do so. All you pay for is the return carriage of the goods.
If you return an item to us which you did not order, or for any other reason which is our fault, we will pay for the cost of the return carriage. If this happens, please contact us first at returns@littlesunflowers.com and we will confirm how you should send the item to us.
For your own protection, we require you to obtain proof of posting at your Post Office when sending an item back to us as we cannot be responsible for returned goods which we don't receive.
Please note: we cannot offer exchanges or refunds for used or customer damaged goods.
Please don't hesitate to contact us on +44 (0) 1435 810199 or email us at returns@littlesunflowers.com if you would like any advice about shipping for returning goods.
The address to send returns to is:
Returns
Little Sunflowers
Lyndhurst House
High Street
HORAM
East Sussex
TN21 0EZ
In addition to this policy you have added protection
as a consumer as follows:
Consumer Protection (Distance selling) Regulations 2000
Right to withdraw
You have the right to withdraw from your agreement to purchase, but this right ends seven days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within seven days.
HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, contact us at returns@littlesunflowers.com
Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you.
Security
6. Ordering online at Little Sunflowers is safe.
Transactions are completed using SSL secure technology, exactly the same as you would use for online banking. Your details are therefore completely secure.
For more information see our security statement
Disclaimer
Viruses
7. Although all items provided for download or use on this website are scanned prior to being made available it is your responsibility to check all materials for possible viruses before downloading from this website for any purpose.
Links
8. This website may contain links to other websites operated and controlled by parties other than Little Sunflowers. Such links are provided for your convenience only and their inclusion does not imply any endorsement of material on such websites or any association with their operators. You use such links at your own risk and Little Sunflowers accept no responsibility for any linked sites.
Privacy and Data Protection
9. At Little Sunflowers we are committed to protecting your privacy.
We collect information about you in two ways:
i) By asking you to submit personal details through our on-line ordering service, or by your giving us permission to collect your email address and telephone number when you join our Little Sunflowers Club.
ii) By using automatic technology such as cookies.
We use this information to
i) Process your order efficiently and provide the best possible customer service.
ii) Send you details of our products and services, if you have given us permission.
We never
i) Ask for more information than necessary or store it for longer than necessary.
ii) Disclose any personal details to any third party unless you give us permission.
We always
i) Keep your details up to date and accurate when you let us know any changes.
ii) Protect all your personal data from access by unauthorised parties.
iii) Provide you will full details of any data we store about you on request.
iv) Give you the option to opt-out of our mailing list (postal or email).
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