|We are here to give our customers a better shopping experience than they'll receive anywhere else.
If for any reason you change your mind about a purchase you've made with us, you can return your goods under our Goodwill Returns Policy within 28 days of receipt and we'll give you a full refund if you have a receipt, or an exchange/credit note if you don't. Of course if the item is faulty we will always give you a full refund.
We also promise that:
* We'll help you find the boldest, brightest, most exciting clothing for boys and girls from birth to fifteen years, so that yours and those you buy for always look cool and fab.
* Every time you spend £30 with us in one visit, either online on or the shop, you'll receive a flower credit to say 'thank you' for supporting us. When you've collected six flowers we'll give you a £20 gift voucher to spend with us on whatever you like.
* We'll beautifully gift wrap anything you buy from us free of charge if you'd like us to, including a gift tag with your own personal message, to save you the trouble.
* When you place an order with us online, we'll carefully package it up and post it anywhere free of charge in the UK (and free overseas for orders over £100), either to your home or work address or someone else's.
* When you buy a gift in our shop to send to someone, we'll be happy to package it up and send it for you free of charge in the UK (and free of charge overseas for orders over £100) to save you the trouble.
* If we've sold out of something and/or don't have it in the size you want, we'll try very hard to get one for you.
* We'll offer to remind you about your little friends' birthdays in advance by email. We can even send a birthday card for you if you like.
* If there is anything you'd like to tell us about our products, service or anything really, we'll always listen properly and do something about it if we can.
* Whenever you speak to us, whether online, over the phone or in our shop, we'll be friendly, cheery and helpful, and nothing will ever be too much trouble. And we'll say 'thank you' a lot as your business is so important to us and if it wasn't for you we wouldn't have a shop.
Would you please do these things for us?
* Tell your friends about us so that they'll come and shop with us too
* Tell us how we're doing and whether our service is up to scratch
* Tell us if there's anything wrong so that we can fix it
* Let us know if there are any brands you like which we don't seem to have.
THANK YOU! We hope to serve you soon.
Our best wishes always,
Bev & Andy